First Contact 9-1-1, LLC


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"Incident Dispatcher:
A Guide for the Professional Tactical and Incident Dispatcher"
by Jerry Boyd and Dave Larton

"Self-Reliance during Natural Disasters
and Civil Unrest"

by Captain George R. Bradford

"Under the Headset:
Surviving Dispatcher Stress"

by Richard Behr
First Contact 9-1-1 is a
 Founding Member of the:

First Contact 9-1-1 is proud
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A chain of events begins to unfold...

What lies ahead depends on these first few seconds. It all starts here - with one person. Hours upon hours of training are now distilled into this very moment.

...are you ready?

First Contact 9-1-1 was created for that point in time -
the first contact -
and everything that will follow.

First Contact 9-1-1 specializes in training, both in response and responsibility, for those on the line. All aspects and all angles are examined in our classes, creating a new level of professionalism and confidence for your dedicated employees. There's no 'dog and pony' show atmosphere here, no circus acts to entertain your staff -- just solid, factual training from 9-1-1 Instructors who know how to do training, because they live it everyday.

First Contact 9-1-1 has Instructional Services ranging from Basic Calltaking skills, Customer Service, Incident Dispatcher, coping with the effects of 9-1-1 Stress, to in-depth studies of 9-1-1 liability and ethics.  Our Instructors are experts in their field, who take time off from their regular Dispatch duties to come and teach for you and your team.  The have the passion for teaching, and the experience to make your class special and unique.  Courses may also be custom designed to fit your particular needs.

Contact us today, and let us show you how to raise your staff's response and responsibity to an all-new level.

A Commitment to Excellence. 

Build your own Telecommunicator Refresher class
with our Refresher Building Blocks!

Request a FC911 Presenter at your next Conference or Event

Contact Us

      First Contact 9-1-1, LLC
                              P.O. Box 1815
                            Morgan Hill, CA  95038
                              (866) 613.1911
                              (866) 267.0797 FAX

"...Often, the first contact the public has in an emergency is with our
 9-1-1 command centers..." -- former CALFIRE Director Ruben Grijalva

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